Robert Madden Industries Welcomes AC Supply Co. Customers
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We’re excited to have you as part
of the RMI family!
As part of our recent acquisition of AC Supply Co., we are proud to welcome you to Robert Madden Industries. We understand that transitions can bring questions, and our goal is to make this process as smooth and simple as possible for you.
At Robert Madden Industries, our mission is Building Dependable Partnerships, and that commitment is built on trust, respect, integrity, and commitment. As we begin this transition, our goal is to provide dependable service, continued support, and minimal disruption for customers.
Getting Started
Moving forward, your account and support will transition to Robert Madden Industries. Our team is here to help you with ordering, account access, billing, technical support, marketing programs, and anything else you may need.
Here are a few things to know:
Why am I being redirected to Robert Madden Industries' website?
Robert Madden Industries has acquired AC Supply Co., and we are excited to continue serving customers with the same commitment to dependable partnerships, service, and support. As part of this transition, customers will now be directed to rmadden.com for company information, account access, online ordering, branch locations, and support resources.
Will my current account information transfer over?
Existing customer account information will be reviewed and transferred as part of the onboarding process. If you have questions about your account, please contact your local RMI branch or sales representative.
Will I still work with the same people?
Our goal is to provide continuity. In many cases, customers may continue working with familiar team members and receive additional support from the Robert Madden Industries team.
Where can I learn more about Robert Madden Industries?
You can learn more about Robert Madden Industries, our locations, product offerings, online ordering, and company history at rmadden.com.
Accessing Your Online Account
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All AC Supply website accounts have been transferred to rmadden.com. You will receive a new RMI account number by USPS and email. This communication will include your new account number and additional important account information. You will need to reset your password before you can sign in to your account. Reset password here.
If you do not have a website account with AC Supply, you can create a new online shopper account using the attached link.
Account Demo Video: https://www.youtube.com/watch?v=OiFg9wTfPjw
Effective Immediately
The Arlington, North Fort Worth, and Westside locations will remain open. The Downtown Page Ave. location is closed effective immediately, and all open orders will be transferred to the Arlington location for delivery or pickup. Your Territory Manager will work with you on any specific requests or order needs. With this acquisition, Robert Madden Industries will now serve the DFW market with five locations, including the three AC Supply Co. locations listed above, as well as our existing Grand Prairie and McKinney branches. AC Supply Co. customers will have access to pricing, product support, and service across all Robert Madden Industries locations.
Frequently Asked Questions
Can I still visit the same branch location?
Yes, you will still have access to the AC Supply Co. in Arlington, N. Fort Worth, and Westside. We will be closing the downtown branch on Page Avenue, effective May 8th. In addition to the AC Supply Co. locations, you will also have access to the Robert Madden Industries Grand Prairie and McKinney locations.
Do you offer technical support and training?
Yes. Robert Madden Industries has a directed Technical Support Group that provides technical support and education for HVAC dealers and customers. The team brings more than 150 years of combined HVAC experience and is factory-certified to support service and installation training across RMI's product offerings.
For technical service support, customers may contact the RMI Technical Service Group at mailto:TTD@rmadden.com or (512) 339-5444. Additional technical resources, including HVAC partner websites and mobile app links, are also available on the Technical Services page of rmadden.com.
Can I still place orders online?
Yes. Customers can place orders online through rmadden.com.
If you currently have an AC Supply Co. online account, your account will automatically transfer to rmadden.com. Before signing in for the first time, you will need to reset your password using this link: https://rmadden.com/Identity/Account/ForgotPassword
If you do not currently have an online account with AC Supply Co. or Robert Madden Industries and would like to create one, please use the link below to request a new shopper account: https://www.rmadden.com/Identity/Account/NewShopper
What will my billing, payments, and pricing look like?
Invoices issued on or after May 11 will be issued by Robert Madden Industries, Ltd. Customer statements will also reflect RMI branding, invoice numbers, and remittance instructions moving forward. Your online payment portal will be available as of May 11, 2026. This portal is designed to make bill payments easier and more efficient for RMI customers. The online payment portal offers a fast, secure, and convenient way to view and pay open invoices directly through rmadden.com. View the FAQ document for more payment details.
Will product lines or brands change?
Robert Madden Industries offers a strong lineup of LG and Day & Night equipment, parts, supplies, and tools. Any updates to available brands or product offerings will be communicated as the transition moves forward.
Will pricing change?
Customer pricing will be transitioned into the Robert Madden Industries system and will match current pricing levels. Once set up, pricing will be available across all 24 RMI locations.
If you have questions about your account pricing, please contact your RMI sales representative or local branch assistance.
Not finding your answer? Click the link below to view a full list of frequently asked questions.
Resources
Website Support
To learn more about our website, see our website demo video. To schedule 1:1 website training, email websitesupport@rmadden.com.
Order Support
Recent orders, order status, invoices, serial numbers, and more can be found on the Account Dashboard. If you have specific ordering requests or needs, please call/text your local branch - contact information can be found below.
Warranty Resources
Access to ServiceBench, FAS Extended Warranties, Claim Forms, and more can be found on the Warranties page. If you have specific warranty requests, please email warranty@rmadden.com. To find a specific warranty contact for your branch location, please view the FAQ Document.
Product Support &
Technical Service Group
Have a technical product question? Reach out to the product experts in our Technical Services Group at (512) 339-5444 or ttd@rmadden.com.
Credit & Accounts Support
Our credit department can be reached at credit@rmadden.com. They can help answer questions about billing, payments, and invoices as well as update your account information for any address or contact changes.
Website Support: websitesupport@rmadden.com
TEXT/SMS
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Still Have Questions?
Click the link below to get in contact with our Robert Madden team.