
We are dedicated to Building Dependable Partnerships with YOU!
Whether you're interested in becoming a dealer or curious about a product - we're ready to help! Various resources and contact information can be found below. We look forward to hearing from you!
New to RMI
If you are interested in setting up a customer account with Robert Madden Industries, please download and complete either a Credit Application or a Cash Application. Completed applications can be emailed to credit@rmadden.com or dropped off at your local branch.
If you are interested in becoming a registered dealer of Carrier, Bryant, Payne, or Day & Night equipment, please download and complete our Dealer Interest Form. Completed forms can be emailed to salesmanagers@rmadden.com.
Website Support
To learn more about our website, see our website demo video. To schedule 1:1 website training, email websitesupport@rmadden.com. To report issues or make suggestions, please submit website feedback.
Order Support
Recent orders, order status, invoices, serial numbers, and more can be found on the Account Dashboard. If you have specific ordering requests or needs, please call/text your local branch - contact information can be found below.
Warranty Resources
Access to ServiceBench, FAS Extended Warranties, Claim Forms, and more can be found on the Warranties page. If you have specific warranty requests, please email warranty@rmadden.com.
Product Support and Technical Services Group
Have a technical product question? Reach out to the product experts in our Technical Services Group at (512) 339-5444 or ttd@rmadden.com.
Credit and Accounts Support
Our credit department can be reached at credit@rmadden.com. They can help answer questions about billing, payments, and invoices as well as update your account information for any address or contact changes.
Contact Us
For all other inquiries, please find the branch and department you wish to contact, then fill out the form with your comments or questions.
Required fields are marked with an asterisk (*)
Lubbock - Corporate Office
6021 43rd StLubbock, TX 79407 Call/Text: (806) 797-4251 After Hours: (806) 548-3623
Lubbock - East
702 E 46th StreetLubbock, TX 79404 Call/Text: (806) 776-3200 After Hours: (806) 776-3200
Amarillo
801 South HaydenAmarillo, Texas 79101 Call/Text: (806) 373-3700 After Hours: (806) 517-3263
Austin - North
1100 Kramer LnAustin, TX 78758 Call/Text: (512) 837-8521 After Hours: (512) 563-2262
Austin - South
2124-D E. St. ElmoAustin, TX 78744 Call/Text: (512) 442-9000 After Hours: (512) 844-9481
Bryant Dealer Solutions
2500 McHale Ct #BAustin, TX 78758 Call/Text: (512) 501-8531 After Hours: (512) 501-8531
Kyle
19121 Marketplace Ave, #1-100Kyle, TX 78640 Call/Text: (737) 404-6095 After Hours: (512) 284-4813
Georgetown
5120 Airport RdGeorgetown, TX 78628 Call/Text: (512) 688-5422 After Hours: (512) 709-8568
Houston
15080 Sommermeyer StHouston, TX 77041 Call/Text: (281) 506-1884 After Hours: (346) 424-8844
Marble Falls
710 Industrial BlvdMarble Falls, TX 78654 Call/Text: (830) 693-9560 After Hours: (830) 220-4505
San Angelo
3430 Foster StSan Angelo, TX 76903 Call/Text: (325) 655-6666 After Hours: (325) 895-1891
San Antonio
11035 Landmark 35 DrSan Antonio, TX 78233 Call/Text: (210) 967-5500 After Hours: (210) 388-1036
San Antonio - West
7007 Fairgrounds Pkwy #126San Antonio, TX 78238 Call/Text: (210) 595-8053 After Hours: (210) 269-7067