Robert Madden is very proud of our Customer Assurance and Technical Support department. Our team, consisting of John Holloman, Rodney Weaver, Tyler King, Abel Salinas and Russell Smith has a combined 110 plus years of HVAC experience. All members of our Customer Assurance department must attend factory training, where they are certified to teach service and installation courses on all of our products. We believe the better trained our dealers are the better customer service they give.